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Returns & Exchanges

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • There is a manufacturing issue with your product.
  • The product in your order is broken or damaged during transit.
  • You receive the wrong product in your order.
  • The order is lost in transit, and the initial shipping address was correct.

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 10 days of the invoice date for all orders. All requests for returns would need to be strictly made online at relios.co for both local and overseas deliveries.

2. EXCHANGES & RETURNS

2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

2.2 Kindly notify us and follow the steps we guide for your exchange.

2.3 Mail us your parcel via a traceable mode of postage.

2.4 Wait for our email confirmation and you will be notified later.  Generally, the processing period is 5 working days upon receipt of your parcel.

2.5 All requests for returns will be refunded online.

2.6 However, if any of the products received is deemed defective or a wrong shipment, we will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online refund.

2.7 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.8 All returns and exchanges made via our online portal at relios.co would need to be shipped to:

Relios Limited

1B Road 30, An Khanh

Thu Duc City, Ho Chi Minh City

Vietnam

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

3.4 We make no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of USA.

3.6 All decisions made by Relios Limited is final.