Mini Cart

Shipping & Delivery

1. SHIPPING & DELIVERY POLICY

At Relios.co, we provide Standard and Express delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on locations. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 8-12 business days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

The Shipping Cost is around $6.99 – $10.99 (depending on locations) for all orders and it takes approximately 8-12 business days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Please note that the Shipping Time may be longer than expected due to higher volumes of orders or the local custom processing.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our logistics partner. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

3. TAXES, DUTIES & TARIFFS

For all orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER/JCB credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.